Some FAQs that we get asked all the time...
General Questions
- How can I contact you?
The Customer Service team operates on Monday to Friday (excluding public holidays) from 9am until 6pm.
Email: support@overboard.com
- How do I sign up to your newsletter?
Enter your Email address in the footer text entry field found on every page and click the 'Subscribe' button to be kept up-to-date about the latest OverBoard products.
Product & Warranty Questions
- What waterproof rating system do we use for our products?
To view our Ingress Protection Rating System, please Click Here.
- What do you mean by '100 per cent waterproof'?
We mean that no water will get in if you seal the bag according to the instructions, don't exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.
- How tough are the materials?
Bloody tough. If in doubt ask the strong men who wept when putting them through the British Standards Testing programme. To be honest we didn't actually see them cry but like to believe they sobbed a little in a quiet corner.
- What quality control is involved with your products?
The last thing we want is for our products to let anyone down. Our business depends on it and so do our own precious electronics - because we use them ourselves. That's why every production line and every batch is thoroughly tested not just in a lab, but out in the real world.
To view full details of our Product Testing Programme, please Click Here.
- What is covered by your 5 year extended warranty?
All OverBoard® branded products purchased since 2019 are included in our 5 year extended warranty programme, and is valid from the day of first purchase after registering your product with us.
You can view full details of what is covered by clicking on the below link.
- How can I register my product for a 5 year extended warranty?
To register your product Click Here.
- How do I raise a warranty claim?
Please make sure you are clear on what is covered before making a claim with us and can view this information by clicking on the below link.
To raise a claim with us, please click on the link below and complete all required details.
- What's the desiccant sachet for?
In humid climates or warm waters, the moisture sensitive desiccant sachet soaks up condensation and offers your electronics additional protection. The fact that it's included is just another sign that we care.
- How do you connect a lanyard to the waterproof case?
Please follow the below instructions if having problems connecting the lanyard to your waterproof case.
- (1.) Pass the top loop of the lanyard through the middle hole of the clip so it sticks out at least 3cm.
- (2.) Now pass the other end of the lanyard through the loop passed through the clip.
- (3.) Finally, by pulling tight this will secure the lanyard in place.
Account Questions
- Are there any benefits with registering an account?
Find below all of the benefits of registering an account with us.
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to multiple family members and friends!)
- Sign up to our newsletter and keep up to date about the latest OverBoard products, competitions and promotions.
- I'm having problems logging into my account can you help?
Please Email Customer Services for any account related queries at support@overboard.com and we will be more than happy to help.
- I've forgotten my password, can you help?
We sure can. Please Click Here to be directed to the Reset Your Password page of our website. You will then need to enter your Email so we can send you a link to change your details.
- How do I close my registered account?
Please Email Customer Services if you would like to close your account at support@overboard.com. If you have placed any previous orders with us, we will need to retain these order details for our records.