Some FAQs that we get asked all the time...
Some FAQs that we get asked all the time...
The Customer Service team operates on Monday to Friday (excluding public holidays) from 9am until 6pm.
Security is extremely important to us here at OverBoard so we have numerous security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.
Financial information such as credit card numbers and expiration dates are used only to take payment for the products you are purchasing. This information is submitted online directly to the secure payment gateway (supplied by eWay or PayPal.com) and is never seen or stored by OverBoard.
Our payment gateway providers operate under the following policies:
Enter your Email address in the footer text entry field found on every page and click the 'Subscribe' button to be kept up-to-date about the latest OverBoard products, competitions and promotions.
If you are experiencing any issues with placing you order on our website, please make sure you are using the latest version of your operating system or browser. If the problem persists, than get in touch with our Customer Service team at firstname.lastname@example.org with as much of the below information as possible...
Buying OverBoard products couldn't be easier. Just browse through our product categories, select the appropriate style, size and colour of any items you wish to purchase and add then into your shopping cart.
After you've finished making your selections, click on "Cart" and then on " Checkout" and you will be asked for a few details that we need to process the order.
To view the full Delivery Details page, please Click Here.
After submitting all the required details and completing your order, a new page with your order number and a Thank You message will be loaded. You will also receive a confirmation email which includes your order number and a full summary of the item or items you have purchased. This email will be sent from 'email@example.com', so please check your junk or spam folder if not received.
If you have not received your confirmation Email, please contact our Customer Service team and they will be more than happy to assist - firstname.lastname@example.org
Currently our Customer Services team is only able to assist with any support related queries, so will need to place your order on this website or from your nearest local stockist.
You can use any of the below types of payment methods on our website:
Alternatively you can pay over the telephone by calling +44 (0)345 208 5755 and speaking to a member of our sales team who will be happy to place this with you.
Please Email email@example.com if having issues completing payment on this website. We will advise as best we can, but have very little control in this area, so suggest contacting your card issuer or PayPal first if possible.
Please check that you have correctly entered all card details, and your billing address is the same as your card issuer or PayPal holds for you. If the problem persists, we recommend that you contact your card issuer or PayPal directly.
To view our Exchange & Returns Policy Click Here.
We apologise if the item we have sent out is incorrect. Please email Customer Services at firstname.lastname@example.org with full details, including your Order Number, so we can arrange for the correct item to be sent out to you and advise what to do with the item sent in error.
In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please email a photo of the fault with a short description to email@example.com.
If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement. You can't get much fairer than that!
Testing can take up to 10 working days but we will endeavour to come back to you with a result as soon as we can.
To view our Ingress Protection Rating System, please Click Here.
We mean that no water will get in if you seal the bag according to the instructions, don't exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.
Bloody tough. If in doubt ask the strong men who wept when putting them through the British Standards Testing programme. To be honest we didn't actually see them cry but like to believe they sobbed a little in a quiet corner.
The last thing we want is for our products to let anyone down. Our business depends on it and so do our own precious electronics - because we use them ourselves. That's why every production line and every batch is thoroughly tested not just in a lab, but out in the real world.
To view full details of our Product Testing Programme, please Click Here.
First and foremost you get our no quibble 'have your money back in full if not entirely satisfied' guarantee providing the item is returned to us in mint, we can sell it to someone else, condition.
Second you have your statutory rights - and we'd never mess with those. Plus there is our own manufacturers 12 months warrantee against any defects in materials used or the way it was made.
All of our products are also covered under our 5-year extended warranty programme which is valid from the day of first purchase after registering your product with us.
All OverBoard® branded products purchased since 2019 are included in our 5 year extended warranty programme, and is valid from the day of first purchase after registering your product with us.
You can view full details of what is covered by clicking on the below link.
To register your product Click Here.
Please make sure you are clear on what is covered before making a claim with us and can view this information by clicking on the below link.
To raise a claim with us, please click on the link below and complete all required details.
In humid climates or warm waters, the moisture sensitive desiccant sachet soaks up condensation and offers your electronics additional protection. The fact that it's included is just another sign that we care.
Please follow the below instructions if having problems connecting the lanyard to your waterproof case.
You don't need to register an account to place an order on our website and can just checkout as a guest.
Find below all of the benefits of registering an account with us.
Please Email Customer Services for any account related queries at firstname.lastname@example.org and we will be more than happy to help.
We sure can. Please Click Here to be directed to the Reset Your Password page of our website. You will then need to enter your Email so we can send you a link to change your details.
Please Email Customer Services if you would like to close your account at email@example.com. If you have placed any previous orders with us, we will need to retain these order details for our records.